Support & FAQs
How to contact support
Email our support team directly at [email protected] or [email protected].
Please include:
- The app version (visible at the bottom of Tovilo Settings)
- Your device model and iOS or Android OS version
- A concise description of what happened and any steps to reproduce
Security note: Do not send private routine notes or full backups unless necessary and you explicitly choose to share them. Never send passwords, card details, store credentials or developer keys.
Frequently Asked Questions
Why is a reminder late or silent?
Check notification permission, selected sound, device volume/focus settings, quiet hours and battery restrictions. A task needs its reminder enabled and a scheduled time.
Quiet hours postpone reminders until the end of the quiet window. Tovilo refreshes a bounded 30-day queue when opened or edited; open it periodically. Local reminders do not require a cloud account. Test notifications on your actual device.
How do I back up or restore?
To back up: Open Settings → Export backup. Tovilo copies a plain JSON text file containing your planner details and history to the clipboard. Paste and save it into a secure, private document or notes app.
To restore: Open Settings → Restore backup. Paste your saved Tovilo JSON backup into the field and confirm. Restoring replaces the current planner records. The app does not automatically cloud-sync your planner.
Note: Restore purchases separately from the subscription page; a planner backup is not a purchase receipt.
How do I cancel Tovilo Plus?
Open Settings → Tovilo Plus → Manage/Cancel, which will direct you to your store’s subscription management settings (Apple App Store or Google Play).
Complete cancellation directly in your store. Access stays active until the end of your paid billing period. Please note: Deleting or uninstalling the Tovilo app does not cancel an active subscription.
I bought Plus but still see ads. What next?
Open Settings → Tovilo Plus → Restore purchases with the same Apple or Google store account that made the purchase. Ensure you are connected to the internet, and reopen the subscription page to verify the active entitlement.
If access is still not restored, contact support with your store’s non-sensitive order reference number and platform. Never email credit card details.
Can I move data to another phone?
Yes, using an exported planner backup. In Tovilo on your old device, export a backup to clipboard, send that text securely to your new device, and use Settings → Restore backup.
Store purchase restoration uses the same store account. There is no Tovilo cloud account, automatic multi-device sync, or cross-store purchase transfer (Apple to Google or vice versa) in this version.
How do I remove local data?
Tovilo has no account system or remote routine database. Clear the app's stored data using your device settings or delete the app entirely, and remove any exported backups or clipboard copies separately.
On iOS, “offloading” an app can preserve records; make sure to select Delete App when you intend to remove all local files permanently. These steps do not cancel an ongoing subscription or erase store purchase receipts.